What is a temporary authorisation hold?

A few things to note about the temporary authorization hold: 

• This hold amount is similar to the booking estimate
• This amount is not an actual charge

Example:

• You book a Zen Pay service
• Booking estimate is AED 100
• Zen Pay holds AED 100
• Actual cost is AED 90
• AED 90 charged from the hold of AED 100 
• AED 10 is released immediately
• May take 24 hours to reflect on the card/account, depending on the bank’s policy

If the booking cost is more than the temporary hold amount:

Debit/credit card:

• Booking estimate is AED 100
• Zen Pay holds AED 100
• Actual cost is AED 120
• AED 100 hold is converted to a charge
• AED 20 is charged on a separate transaction

You might see multiple transactions on your card/account but be assured that only the total booking cost will be charged.

Apple Pay:

• Booking estimate is AED 100
• Zen Pay holds AED 100
• Actual cost is AED 120
• AED 100 hold is converted to a charge
• AED 20 added as a negative balance in Pay Wallet

If the booking is canceled:

• Booking estimate is AED 100
• Zen Pay holds AED 100
• Booking is cancelled
• Cancellation fee of AED 20 is charged from the hold of AED 100 (if applicable)
• AED 80 released immediately
• May take 24 hours to reflect on the card/account. There is a chance it might take up to 7 days for the amount to be reflected in your account, depending on your bank’s policy.